Refund and Returns & Shipping Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@retifism.com

Reprint & Refund Policy

While we want every order to be perfect, mistakes can happen occasionally. We can offer reprints and refunds for your orders if there are order mistakes. If you are submitting a reprint or refund request, please include photo evidence of your product in your order. Depending on the circumstances of the mistake, the cost to cover the reprint or refund will be either from us or you. If an order is reprinted with upgraded shipping, we do not cover the cost of upgraded shipping. You will cover the cost of upgraded shipping.

Let’s look at the scenarios when you can request a reprint/refund and who covers the cost.

When our print partner covers the Reprint/Refund cost:

  • If there is a manufacturing issue with your product in your order.
  • If the product in your order is broken or damaged in the mail.
  • If you receive the wrong product in your order.
  • The order is lost in transit, and the initial shipping address for the order doesn’t need to be changed.
  • The order is lost in transit, and the actual shipping time exceeds the general shipping timeframe for orders.

When our print partner doesn’t cover the Reprint/Refund cost:

  • If you don’t like the product printed accordingly to our manufacturer’s standards.
  • If you select the wrong size when ordering the product.
  • The order is still within the specified maximum production and shipping times for the products.
  • If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered.
  • The tracking for your order shows delivered but you have not received the package.

Lost in Transit

Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.

On occasion, when using Standard Shipping, carriers do not always provide tracking updates to show “Delivered” status. Our Print Partners can only honor request refunds on behalf of you Our Customers if they have reported a missing order and the shipping time has exceeded the general shipping timeframe for the orders.

Please note that there may be variances in ship dates and these times are subject to change. Click here to view the current shipping and production times.

Returns Policy

Our Print Partners do not accept returned orders. There are a couple of scenarios in which you may return an order.

Some of our vendors will accept returned orders if the return address is the vendor address.

Retifism,com, as a partner, can accept returns if the return address is our address. In this rare case we will decide what to do with the returned item through this process. In this scenario, returned packages are only applied to US return addresses. 

We cannot issue refunds for any returned orders. Our Print Partners can only reship it or issue a reprint (depending on our vendor) for a returned order. 

Exchange Policy

Our Print Partners do not offer exchanges for products that are ordered. We do not have an inventory of products, and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items. 

Apparel Substitution Policy

If you order an “out-of-stock”,product Our Print Partner will substitute like-for-like garments on your behalf. We will only substitute garments if the new garment has a color match and if the new garment is equal to or of greater quality than the original garment.

You can find more information in our Apparel Substitution Policy article.

Bulk Discount Policy

Our Print Partners do not provide bulk discounts for either product or shipping costs. They also do not offer wholesaling services for bulk orders being broken down for resale. If a bulk order is placed, the order will be shipped out in a single box (if possible) or will be consolidated into multiple boxes depending on the size of the order.

Custom Packaging Request Policy

Our Print & Fulfillment Partners do not provide custom inserts or packaging for products that are ordered. As orders are packaged by our vendors and with the sheer volume of orders being processed by our vendors, we cannot cause disruptions in packaging. 

Affiliate Link Policy

Our site contains affiliate links to footwear partners. Our affiliate links will direct you to our partners pages, and their pages will outline the terms and policies for purchasing from their online stores.

Contact us at info@retifism.com for questions related to refunds and returns.